Last Updated: September 1, 2026
At BELLETEX, we aim to make your shopping experience simple and reliable from checkout to delivery.
This Shipping Policy explains how orders placed through thebelletex.com are processed and delivered.
1. Order Processing
Orders are generally processed within [1–3 business days] after payment has been successfully received.
Orders placed on weekends or Canadian public holidays may begin processing on the next business day.
During sales, launches, holidays, or periods of unusually high order volume, processing may take longer.
If there is a significant delay affecting your order, we will make reasonable efforts to communicate the delay to you.
2. Shipping within Canada
BELLETEX ships to eligible Canadian addresses.
Estimated delivery times depend on the destination, shipping method selected at checkout, and the carrier used.
Typical delivery estimates are:
Standard Shipping: [3–7 business days]
Express Shipping: [1–3 business days]
Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.
3. Shipping Charges
Shipping charges are calculated and displayed during checkout based on factors such as:
- Delivery destination
- Package size and weight
- Selected shipping method
- Current promotional offers
Any applicable free-shipping promotion will be subject to the conditions stated at the time of purchase.
4. Order Tracking
When tracking is available, you will receive tracking information by email after your order has been shipped.
Tracking information may take some time to become active after the carrier receives the package.
Once an order has been handed to the shipping carrier, delivery timing is primarily controlled by the carrier.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to BELLETEX because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Please contact us as soon as possible if you notice an error in your shipping address.
6. Delayed Orders
While we work with reliable shipping providers, delivery delays may occur due to circumstances outside our reasonable control, including:
- Weather conditions
- Carrier delays
- Transportation disruptions
- Holidays
- Labour disruptions
- Customs processing
- Incorrect or incomplete address information
- Natural disasters
- Other unforeseen events
BELLETEX cannot guarantee a specific delivery date unless a guaranteed delivery service has been expressly offered.
7. Lost or Stolen Packages
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check around your property and with household members or neighbours.
- Check whether the carrier left the package in a safe location.
- Contact the shipping carrier using the tracking information.
- Contact BELLETEX if you require further assistance.
BELLETEX may investigate delivery issues with the carrier where appropriate.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of:
- The shipping package
- Shipping label
- Damaged packaging
- Damaged product
We will review the situation and determine the appropriate resolution under our Return & Refund Policy.
9. International Shipping
International shipping may be available for selected destinations.
Where international shipping is offered, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally outside BELLETEX’s control.
International delivery times may vary considerably depending on destination and customs processing.
10. Shipping Restrictions
Certain products or destinations may be unavailable for shipping due to carrier restrictions, legal requirements, operational limitations, or other circumstances.
If we are unable to ship an order to the address provided, we will contact you regarding available options.
11. Contact Us
For questions regarding your shipment, please contact:
BELLETEX
Website: thebelletex.com
Email: info@thebelletex.com
Phone: 1-514-923-9693 | 1-514-685-9353
Please include your order number when contacting us about an existing order.