Refund and Returns Policy

Last Updated: September 1, 2026

At BELLETEX, we want you to be happy with your purchase. If something doesn’t work out, we offer returns subject to the conditions outlined below.

Please read this policy carefully before submitting a return request.

1. Return Period

Eligible items may be returned within [14/30] days from the date your order was delivered.

To be eligible for a return, the item must generally:

  • Be unworn

  • Be unwashed

  • Be unused

  • Be in its original condition

  • Have original tags attached

  • Include original packaging where applicable

  • Not show signs of damage, stains, makeup, perfume, deodorant, or other wear

Items that do not meet these requirements may be refused or may receive a reduced refund where permitted by applicable law.

2. How to Request a Return

To request a return, contact us at [YOUR RETURNS EMAIL] with:

  • Order number

  • Customer name

  • Item(s) you wish to return

  • Reason for the return

  • Photos, where applicable

Do not send products back before receiving return instructions from BELLETEX.

3. Non-Returnable Items

For hygiene, safety, or other reasonable business reasons, certain products may not be eligible for return.

Non-returnable items may include:

  • Undergarments

  • Intimate apparel

  • Final-sale items

  • Clearance items

  • Gift cards

  • Personalized or customized products

  • Items specifically identified as non-returnable on the product page

Any product-specific return restrictions will be displayed where applicable.

Nothing in this policy is intended to limit any non-waivable rights you may have under applicable law.

4. Sale and Final-Sale Items

Items marked Final Sale at the time of purchase are not eligible for return or refund unless the item is defective, damaged, incorrectly supplied, or applicable law provides otherwise.

Discounted items that are not specifically marked as Final Sale may remain eligible for return under the standard return conditions.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise eligible for a company-paid return under applicable law, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or otherwise stated by BELLETEX.

6. Exchanges

Where inventory is available, BELLETEX may offer exchanges for eligible items.

If the requested replacement item is unavailable, we may offer a refund or another appropriate resolution.

For sizing issues, customers are responsible for reviewing our size guide before purchasing.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the issue

  • Photographs of the product

  • Photographs of the packaging where relevant

After reviewing the issue, BELLETEX may offer an appropriate remedy, which may include:

  • Replacement

  • Exchange

  • Store credit

  • Refund

  • Other remedy required by applicable law

8. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, the refund will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

BELLETEX is not responsible for delays caused by banks or payment processors after a refund has been initiated.

9. Partial Refunds

In certain circumstances, a partial refund may be issued where:

  • An item is returned in a condition that differs from the original condition

  • Parts or accessories are missing

  • The item shows signs of use

  • The item has been damaged after delivery for reasons not attributable to BELLETEX

Any reduction will be communicated where applicable.

10. Refunds for Cancelled Orders

If an order is successfully cancelled before fulfillment, an applicable refund will be issued to the original payment method.

Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the return process.

11. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check your bank or payment account.

If the refund still does not appear after the normal processing period, contact your payment provider and then contact BELLETEX.

12. Return Abuse

BELLETEX reserves the right to refuse returns, refunds, or exchanges where there is evidence of:

  • Fraud

  • Abuse of the return policy

  • Repeated excessive returns

  • Product misuse

  • Intentional damage

  • False claims

  • Other conduct inconsistent with the purpose of this policy

Any such action will remain subject to applicable consumer protection laws.

13. Consumer Rights

This Return & Refund Policy does not remove or restrict any mandatory rights or remedies available to consumers under applicable Canadian federal, provincial, or territorial law.

Where applicable law provides a consumer with rights that differ from this policy, the applicable law will prevail.

14. Contact Us

For return or refund questions, please contact:

BELLETEX
Website: thebelletex.com
Email: info@thebelletex.com
Address: 4862 rue Perron, Pierrefonds, H9A 3E5
Phone or WhatsApp: 1-514-923-9693 | 1-514-685-9353